Product > Editions
Support Plans
Basic Support |
Premium Support |
Development Support |
|
|---|---|---|---|
| Environments | All (included in CrateDB Cloud) |
All | Development only |
| Subscription |
Paid annual subscription
|
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Response time* |
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| Operational Support | |||
|
S1 - Blocker
|
4 Business Hours |
1 Hour |
n/a |
|
S2 - Incident
|
8 Business Hours |
4 Business Hours |
n/a |
| Consultative Support | |||
|
S3 - Impediment
|
2 Business Days |
2 Business Days |
2 Business Days |
|
S4 - Question
|
5 Business Days |
5 Business Days |
5 Business Days |
|
*Response time represents the time until the support team will start working on the support request submitted by the customer. Business Days are Monday through Friday, excluding National Holidays in Austria and Germany. Business Hours are 8 AM to 5 PM CET/CEST (Central European Time) unless otherwise stated in the contract. |
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