PRIVACY POLICY

What Does this Privacy Policy Cover?
What Information Does Crate.io Collect?
How does Crate.io use information?
How does Crate.io secure your information?
Customer forums
Will Crate.io Disclose Any of the Information it Receives?
Conditions of use
Children
Access, Corrections and Deletions of information
Changes to this Privacy Policy
Questions or Concerns
Complaints
US-Swiss Safe Harbor

Crate.io Inc. (“Crate.io”) knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy practices (“Privacy Policy”). By using the Crate.io SQL database software known as CrateDB, receiving support services for the CrateDB software or visiting the Crate.io website at https://crate.io (collectively, the “Services”), you accept the practices outlined in this Privacy Policy.

Crate.io complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Crate.io has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Crate.io is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

What Does This Privacy Policy Cover?

This Privacy Policy covers Crate.io’s treatment of information that Crate.io gathers when you use CrateDB software, receive support services for the CrateDB software or visit the Crate.io website. This Privacy Policy does not cover use of information by third parties we do not control. If you’re accessing the Services via a third party application or service that is integrated with Crate.io, then such third party’s privacy policy will govern the use, storage and disclosure of your data in connection with such application or service.

What Information Does Crate.io Collect?

You can generally visit and use the Crate.io website without providing any personally identifiable information. When you request additional information about the Services or participate in a survey, Crate.io may collect certain contact information from you, such as name, organization name, address, email address, and phone number (collectively, “Contact Information”).

When you use CrateDB software we may receive (i) a unique identifier for each cluster, unless you disable this functionality in the CrateDB software; (ii) the unique MAC address for the system running CrateDB; and (iii) metadata regarding the amount of data stored in the database.
To receive support services and login to our support portal for CrateDB, you will be required to provide us with your Contact Information, username and password.

As you navigate the Crate.io website, Crate.io may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Site Information”). Site Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the website (such as the Web pages viewed and the links clicked).

We may use persistent cookies. A persistent cookie remains on your hard drive for an extended period of time. You can read more about cookies at www.allaboutcookies.org.

We may set a persistent cookie to store your Site Information. Persistent cookies enable us to track, store and target the interests of our users to enhance the experience on our website. If you reject cookies, you may still use our website, but your ability to use some areas of our website may be limited.

Crate.io currently does not track users over time and over our multiple webpages or applications. However, third party providers of external services like web traffic analysis services, such as Google Analytics or Marketto, may track users over time and over our website and third party websites and such third parties may also place cookies, via our website.

You can read more about privacy and cookies set by Google Analytics at https://www.google.com/policies/privacy/

Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and/or across different websites. Our website does not support or follow Do Not Track requests at this time.

How does Crate.io use information?

Crate.io uses the Contact Information to provide the CrateDB software and support services to you. We also use your Contact Information to provide you with notices about our software that you have purchased and our software and/or services that you may wish to purchase. If you have requested information or if you participate in a survey, we will use your data and Contact Information to contact you and provide you the requested information and to manage the survey. You may opt-out of those communications by following the email opt-out instructions contained in each email.

We also may use your information that we collect to monitor, further develop, and improve the Services, detect fraud, illegal activities or security breaches and verify your authority to access the support portal. We may correlate your Site Information with your Contact Information or unique identifiers.

How does Crate.io secure your information?

Your support portal account is protected by a password for your privacy and security.

We endeavor to protect the privacy of your account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. To protect your data, we use reasonable measures such as encryption, secure socket layer, firewalls, password protection, physical lock and key and other internal restrictions on who may access data.

Customer forums

Crate.io may provide bulletin boards, blogs, or help forums on its website. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Crate.io is not responsible for the personal information you choose to submit in these forums.

Will Crate.io Disclose Any of the Information it Receives?

We do not rent, sell or disclose your data to anyone – except for the following limited purposes:

Service Providers: We may employ other companies and people to perform tasks on our behalf – meaning they are helping us provide our Services. We may share your data with such companies/persons solely as necessary for them to help us provide the Services or such third parties may directly collect the data from you (and in the case of the latter, the third parties’ privacy policy will govern their use of your data). Unless we tell you differently, Crate.io’s service providers do not have any right to use data we share with them beyond what is necessary to assist us. These service providers will enter into a contract with Crate.io requiring them to provide at least the same level of protection as is set forth in this policy.

Affiliates and Business Transfers: We may share your data with our affiliated entities within our corporate family. In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if Crate.io, or substantially all of its assets, were acquired, or in the unlikely event that Crate.io goes out of business or enters bankruptcy, customer information would be one of the assets that is transferred or acquired by a third party.

Protection of Crate.io and Others: We may be required to release data pursuant to a lawful request by public authorities, including to meet national security or law enforcement requirements or when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Crate.io, our employees, our users, or others. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other appropriate process establishing that notice is prohibited.

With Your Consent: Except as set forth above, you will be notified when your data may be shared with third parties, and will be able to prevent the sharing of this information. To limit the use and disclosure of your personal information you may opt-out by submitting a written request to privacy@crate.io.

Crate.io’s accountability for personal data that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, Crate.io remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Crate.io proves that it is not responsible for the event giving rise to the damage.

Conditions of use

If you decide to access or use the Services, any possible dispute over privacy is subject to this Privacy Policy and, if applicable, our subscription agreement with you, including limitations on damages, arbitration of disputes, and application of California state law.

Children

The Services are not targeted to children under the age of 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not use the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at privacy@crate.io.

Access, Corrections and Deletions of information

You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also may correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to privacy@crate.io. If requested to remove data, we will respond within a reasonable timeframe.

Your right to access your Personal Data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.

Changes to this Privacy Policy

Crate.io may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make any material changes to this Privacy Policy, we will provide notice of such changes through a posting on the Crate.io website or through another reasonable means of communication. Users are bound by any changes to the Privacy Policy when he or she uses the Services after such notice has been provided.

Questions or Concerns

If you have any questions or concerns regarding privacy in connection with the Services, please send us a detailed message at privacy@crate.io. We will make every effort to resolve your concerns.

Complaints

In compliance with the EU-US Privacy Shield Principles, Crate.io commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union individuals with inquiries or complaints regarding this privacy policy should first contact Crate.io at: 

privacy@crate.io

Crate.io has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint. Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.

US-Swiss Safe Harbor

Crate.io complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. Crate.io has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the US-Swiss Safe Harbor and to view our certification page, please visit http://www.export.gov/safeharbor/swiss.

In compliance with the US-Swiss Safe Harbor Principles, Crate.io commits to resolve complaints about your privacy and our collection or use of your personal information. Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Crate.io at:

privacy@crate.io

Crate.io has further committed to refer unresolved privacy complaints under the US-Swiss Safe Harbor to an independent dispute resolution mechanism operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.